Clarity in every detail.
What we stand behind and how: warranty, returns, how we handle your data, and our price policy. No fine print to hide.
Every piece, backed.
Every FPJ piece carries a guarantee on the quality of its 18k gold.
- Manufacturing defects
A 6-month warranty against manufacturing defects.
- Solder restoration
Included during the first year.
- Not covered
Natural wear and misuse of the piece are not covered by the warranty.
If something doesn't fit.
- In-stock pieces
Exchange within 8 days of purchase.
- Made-to-order or custom pieces
No returns accepted.
- Pieces with precious stones
Exchange only if a defect is verified.
- Conditions
You must present the original invoice, and the piece must be in its original, unused condition.
Your data, protected.
FPJ protects its customers' personal data.
Data is not shared with third parties without your authorization.
Data is used only for commercial management and after-sales service.
You may request deletion of your data at any time.
How we set the price.
Prices may change according to the international gold price.
Quotes are valid for 48 hours.
The price is locked when you confirm the purchase and make the first payment.
Claims for price variations after payment are not accepted.
Need help with your case?
Claims, warranties, returns, and special cases are handled by a human advisor, who gathers the details of your case and assists you with full context.